Frequently Asked Questions

What’s Virgin Cinema Gifts?

If you've reached our site, chances are Virgin Cinema Gifts has just treated you to the gift of cinema! Ideal for any movie lover, on this website you'll be able to claim your voucher and enjoy your next night out at the cinema!

How does it work?

By now you should have received a "claim code" (it'll be a alphanumeric booking reference code), On our homepage, enter this code in the box provided in order to redeem your cinema voucher. It's that simple! Follow the rest of the process as instructed and your cinema vouchers will then be sent to you straight away via email.

Once I receive my vouchers, what happens?

The email you receive will contain redemption instructions, telling you exactly how to use the vouchers for your next trip to the cinema. Vouchers can be exchanged for tickets, either at the box office or online via their website (depending on the cinema). You'll also be able to find terms and conditions for the vouchers by clicking here.

Can I use the vouchers for any film?

Absolutely, as long as it's a standard 2D screening, the vouchers will work. All you have to do is decide which film to watch!

How long are my vouchers valid for?

On the email you receive with your cinema voucher you'll find the expiry dates clearly listed. Don't worry, all of our vouchers give you at least a few months to use them!

My vouchers aren't working?

No worries, please contact us at virgincinemagifts@wearespark.com providing us with your voucher code(s) and we’ll take a look for you.

I've lost my cinema vouchers, help!

Doh! Simply contact us at virgincinemagifts@wearespark.com and we'll get these resent to you.